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PATCH
/
conversations
/
v3
/
conversations
/
threads
/
{threadId}
Update a thread
curl --request PATCH \
  --url https://api.hubapi.com/conversations/v3/conversations/threads/{threadId} \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "archived": true,
  "status": "CLOSED"
}
'
{
  "archived": true,
  "associatedContactId": "<string>",
  "createdAt": "2023-11-07T05:31:56Z",
  "id": "<string>",
  "inboxId": "<string>",
  "originalChannelAccountId": "<string>",
  "originalChannelId": "<string>",
  "spam": true,
  "status": "CLOSED",
  "assignedTo": "<string>",
  "closedAt": "2023-11-07T05:31:56Z",
  "latestMessageReceivedTimestamp": "2023-11-07T05:31:56Z",
  "latestMessageSentTimestamp": "2023-11-07T05:31:56Z",
  "latestMessageTimestamp": "2023-11-07T05:31:56Z",
  "threadAssociations": {
    "associatedTicketId": "<string>"
  }
}

Supported products

Requires one of the following products or higher.
Marketing HubMarketing Hub -Free
Sales HubSales Hub -Free
Service HubService Hub -Free
Content HubContent Hub -Free
Data HubData Hub -Free

Authorizations

​
Authorization
string
header
required

The access token received from the authorization server in the OAuth 2.0 flow.

Path Parameters

​
threadId
integer<int64>
required

The unique ID of the thread.

Query Parameters

​
archived
boolean

Whether the thread to update is archived. Default is false. A thread's status property can not be updated if the thread is archived.

Body

application/json
​
archived
boolean

Whether this thread is archived. Set to false to restore the thread.

​
status
enum<string>

The thread's status: OPEN or CLOSED.

Available options:
CLOSED,
OPEN

Response

successful operation

​
archived
boolean
required

Whether this thread is archived.

​
associatedContactId
string
required

The ID of the associated Contact in the CRM. If the Contact for the thread has not yet been added or created, the associatedContactId returned will be a visitorID and cannot be used to search for the Contact in the CRM.

​
createdAt
string<date-time>
required

When the thread was created.

​
id
string
required

The unique ID of the thread.

​
inboxId
string
required

The ID of the conversations inbox containing the thread.

​
originalChannelAccountId
string
required
​
originalChannelId
string
required
​
spam
boolean
required

Whether the thread is marked as spam.

​
status
enum<string>
required

The thread's status: OPEN or CLOSED.

Available options:
CLOSED,
OPEN
​
assignedTo
string
​
closedAt
string<date-time>

When the thread was closed. Only set if the thread is closed.

​
latestMessageReceivedTimestamp
string<date-time>

The time that the latest message was sent on the thread.

​
latestMessageSentTimestamp
string<date-time>

The time that the latest message was sent on the thread.

​
latestMessageTimestamp
string<date-time>

The time that the latest message was sent or received on the thread.

​
threadAssociations
object
Last modified on December 16, 2025