> ## Documentation Index
> Fetch the complete documentation index at: https://developers.hubspot.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

---
id: 44eb246a-9ee6-4c85-9a5c-993e6d3a63fc
---

# Create inbound call

> This endpoint allows you to submit information about an inbound call to the CRM system. The request must include details such as the external call ID, call status, and involved phone numbers. This operation helps in logging and managing inbound call data within the CRM.

export const ScopesList = ({scopes = [], description = "This API requires one of the following scopes:"}) => {
  if (!scopes || scopes.length === 0) {
    return null;
  }
  const sortedScopes = scopes.sort((a, b) => a.localeCompare(b));
  return <div>
      <div className="text-sm mb-2">{description}</div>
      <div>
        {sortedScopes.map((scope, index) => <div key={index}>
            <code>
              <span className="text-xs">{scope}</span>
            </code>
          </div>)}
      </div>
    </div>;
};

export const SupportedProducts = ({marketing, sales, service, cms, data, commerce, marketingLevel, salesLevel, serviceLevel, cmsLevel, dataLevel, commerceLevel}) => {
  const translations = {
    description: "Requires one of the following products or higher.",
    productNames: {
      marketing: "Marketing Hub",
      sales: "Sales Hub",
      service: "Service Hub",
      cms: "Content Hub",
      data: "Data Hub",
      commerce: "Revenue Hub"
    },
    tiers: {
      free: "Free",
      starter: "Starter",
      professional: "Professional",
      enterprise: "Enterprise"
    }
  };
  const translateTier = tier => {
    if (!tier) return '';
    const lowerTier = tier.toLowerCase();
    return translations.tiers[lowerTier] || tier;
  };
  const products = [{
    name: marketing ? translations.productNames.marketing : '',
    level: translateTier(marketingLevel),
    icon: "https://mintlify-assets.b-cdn.net/Icons/marketing-bolt.svg",
    alt: "Marketing Hub"
  }, {
    name: sales ? translations.productNames.sales : '',
    level: translateTier(salesLevel),
    icon: "https://mintlify-assets.b-cdn.net/Icons/sales-star.svg",
    alt: "Sales Hub"
  }, {
    name: service ? translations.productNames.service : '',
    level: translateTier(serviceLevel),
    icon: "https://mintlify-assets.b-cdn.net/Icons/service-heart.svg",
    alt: "Service Hub"
  }, {
    name: cms ? translations.productNames.cms : '',
    level: translateTier(cmsLevel),
    icon: "https://mintlify-assets.b-cdn.net/Icons/content-play.svg",
    alt: "Content Hub"
  }, {
    name: data ? translations.productNames.data : '',
    level: translateTier(dataLevel),
    icon: "https://developers.hubspot.com/hubfs/Knowledge_Base_2023-24-25/subscription_key_icons/operations_icon.svg",
    alt: "Data Hub"
  }, {
    name: commerce ? translations.productNames.commerce : '',
    level: translateTier(commerceLevel),
    icon: "https://developers.hubspot.com/hubfs/Knowledge_Base/subscription_key_icons/commerce_icon.svg",
    alt: "Revenue Hub"
  }].filter(product => product.name && product.level);
  if (products.length === 0) return null;
  return <div>
      <div className="text-sm mb-2">{translations.description}</div>
      <div className={`grid ${products.length === 1 ? 'grid-cols-1' : 'grid-cols-2'} gap-1.5`}>
        {products.map((product, index) => <div key={index} style={{
    display: 'flex',
    alignItems: 'center'
  }}>
            <img src={product.icon} alt={product.alt} className="w-3.5 h-3.5 mr-1.5 mt-2.5 mb-2.5 flex-shrink-0 align-middle" />
            <span className="font-medium mr-1 text-sm">{product.name} -</span>
            <span className="text-sm">{product.level}</span>
          </div>)}
      </div>
    </div>;
};

<AccordionGroup>
  <Accordion title="Supported products" defaultOpen="true" icon="cubes">
    <SupportedProducts marketing={true} sales={true} service={true} cms={true} marketingLevel="FREE" salesLevel="FREE" serviceLevel="FREE" cmsLevel="FREE" />
  </Accordion>

  <Accordion title="Required Scopes" icon="key">
    <ScopesList
      scopes={[
  'crm.schemas.contacts.write',
  'crm.objects.contacts.write',
  'crm.objects.contacts.highly_sensitive.write.v2',
  'crm.objects.contacts.sensitive.write.v2'
]}
    />
  </Accordion>
</AccordionGroup>


## OpenAPI

````yaml specs/2026-03/crm-calling-extensions-v2026-03.json POST /crm/extensions/calling/2026-03/inbound-call
openapi: 3.0.1
info:
  title: CRM Calling Extensions
  description: Basepom for all HubSpot Projects
  version: 2026-03
  x-hubspot-product-tier-requirements:
    marketing: FREE
    sales: FREE
    service: FREE
    cms: FREE
    commerce: FREE
    crmHub: FREE
    dataHub: FREE
servers:
  - url: https://api.hubapi.com
security: []
tags:
  - name: Advanced
  - name: Basic
paths:
  /crm/extensions/calling/2026-03/inbound-call:
    post:
      tags:
        - Advanced
      summary: Submit details of an inbound call to the CRM.
      description: >-
        This endpoint allows you to submit information about an inbound call to
        the CRM system. The request must include details such as the external
        call ID, call status, and involved phone numbers. This operation helps
        in logging and managing inbound call data within the CRM.
      operationId: >-
        post-/crm/extensions/calling/2026-03/inbound-call_/crm/v3/extensions/calling/inbound-call
      parameters: []
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CompletedThirdPartyCallRequest'
        required: true
      responses:
        '200':
          description: successful operation
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CompletedThirdPartyCallResponse'
        default:
          $ref: '#/components/responses/Error'
          description: ''
      security:
        - oauth2:
            - crm.objects.contacts.highly_sensitive.write.v2
        - oauth2:
            - crm.objects.contacts.write
        - oauth2:
            - crm.objects.contacts.sensitive.write.v2
        - oauth2:
            - crm.schemas.contacts.write
components:
  schemas:
    CompletedThirdPartyCallRequest:
      required:
        - createEngagement
        - engagementProperties
        - externalCallId
        - finalCallStatus
        - fromNumber
        - potentialRecipientUserIds
        - toNumber
      type: object
      properties:
        callStartedTimestamp:
          type: string
          description: >-
            The timestamp indicating when the call started, formatted as a
            date-time string.
          format: date-time
        createEngagement:
          type: boolean
          description: Indicates whether an engagement should be created for the call.
        durationSeconds:
          type: integer
          description: The duration of the call in seconds.
          format: int32
        engagementProperties:
          type: object
          additionalProperties:
            type: string
          description: Contains additional properties related to the engagement.
        externalCallId:
          type: string
          description: The unique identifier for the call from an external system.
        finalCallStatus:
          type: string
          description: >-
            The final status of the call, with accepted values including: BUSY,
            CALLING_CRM_USER, CANCELED, COMPLETED, CONNECTING, FAILED, HOLD,
            IN_PROGRESS, MISSED, NO_ANSWER, QUEUED, RINGING, UNKNOWN.
          enum:
            - BUSY
            - CALLING_CRM_USER
            - CANCELED
            - COMPLETED
            - CONNECTING
            - FAILED
            - HOLD
            - IN_PROGRESS
            - MISSED
            - NO_ANSWER
            - QUEUED
            - RINGING
            - UNKNOWN
        fromNumber:
          $ref: '#/components/schemas/FormattedPhoneNumber'
        potentialRecipientUserIds:
          type: array
          items:
            type: integer
            format: int32
        toNumber:
          $ref: '#/components/schemas/FormattedPhoneNumber'
        userId:
          type: integer
          description: The ID of the user associated with the call.
          format: int32
    CompletedThirdPartyCallResponse:
      required:
        - callerIdMatches
      type: object
      properties:
        callerIdMatches:
          type: array
          items:
            oneOf:
              - $ref: '#/components/schemas/ContactCallerId'
              - $ref: '#/components/schemas/CompanyCallerId'
    FormattedPhoneNumber:
      required:
        - e164Number
        - phoneNumberType
      type: object
      properties:
        e164Number:
          type: string
          description: The phone number formatted in E.164 standard.
        extension:
          type: string
          description: The extension number associated with the phone number.
        phoneNumberType:
          type: string
          description: >-
            The type of phone number, with accepted values including FIXED_LINE,
            MOBILE, VOIP, and others.
          enum:
            - FIXED_LINE
            - FIXED_LINE_OR_MOBILE
            - MOBILE
            - PAGER
            - PERSONAL_NUMBER
            - PREMIUM_RATE
            - SHARED_COST
            - TOLL_FREE
            - UAN
            - UNKNOWN
            - VOICEMAIL
            - VOIP
    ContactCallerId:
      title: CONTACT
      required:
        - callerIdType
        - objectCoordinates
      type: object
      properties:
        callerIdType:
          type: string
          description: >-
            Specifies the type of caller ID, with the default value being
            CONTACT.
          default: CONTACT
          enum:
            - CONTACT
        email:
          type: string
          description: The email address of the contact.
        firstName:
          type: string
          description: The first name of the contact.
        lastName:
          type: string
          description: The last name of the contact.
        objectCoordinates:
          $ref: '#/components/schemas/ObjectCoordinates'
      x-hubspot-sub-type-impl: true
    CompanyCallerId:
      title: COMPANY
      required:
        - callerIdType
        - objectCoordinates
      type: object
      properties:
        callerIdType:
          type: string
          description: >-
            Specifies the type of caller ID, which is set to 'COMPANY' by
            default.
          default: COMPANY
          enum:
            - COMPANY
        name:
          type: string
          description: The name associated with the company caller ID.
        objectCoordinates:
          $ref: '#/components/schemas/ObjectCoordinates'
      x-hubspot-sub-type-impl: true
    Error:
      required:
        - category
        - correlationId
        - message
      type: object
      properties:
        category:
          type: string
          description: The error category
        context:
          type: object
          additionalProperties:
            type: array
            items:
              type: string
          description: Context about the error condition
          example: >-
            {invalidPropertyName=[propertyValue], missingScopes=[scope1,
            scope2]}
        correlationId:
          type: string
          description: >-
            A unique identifier for the request. Include this value with any
            error reports or support tickets
          format: uuid
          example: aeb5f871-7f07-4993-9211-075dc63e7cbf
        errors:
          type: array
          description: further information about the error
          items:
            $ref: '#/components/schemas/ErrorDetail'
        links:
          type: object
          additionalProperties:
            type: string
          description: >-
            A map of link names to associated URIs containing documentation
            about the error or recommended remediation steps
        message:
          type: string
          description: >-
            A human readable message describing the error along with remediation
            steps where appropriate
          example: An error occurred
        subCategory:
          type: string
          description: >-
            A specific category that contains more specific detail about the
            error
      example:
        message: Invalid input (details will vary based on the error)
        correlationId: aeb5f871-7f07-4993-9211-075dc63e7cbf
        category: VALIDATION_ERROR
        links:
          knowledge-base: https://www.hubspot.com/products/service/knowledge-base
    ObjectCoordinates:
      required:
        - objectId
        - objectTypeId
        - portalId
      type: object
      properties:
        objectId:
          type: integer
          description: The unique identifier for the object.
          format: int64
        objectTypeId:
          type: string
          description: The type identifier for the object.
        portalId:
          type: integer
          description: The unique identifier for the portal.
          format: int32
    ErrorDetail:
      required:
        - message
      type: object
      properties:
        code:
          type: string
          description: The status code associated with the error detail
        context:
          type: object
          additionalProperties:
            type: array
            items:
              type: string
          description: Context about the error condition
          example: '{missingScopes=[scope1, scope2]}'
        in:
          type: string
          description: The name of the field or parameter in which the error was found.
        message:
          type: string
          description: >-
            A human readable message describing the error along with remediation
            steps where appropriate
        subCategory:
          type: string
          description: >-
            A specific category that contains more specific detail about the
            error
  responses:
    Error:
      description: An error occurred.
      content:
        '*/*':
          schema:
            $ref: '#/components/schemas/Error'
  securitySchemes:
    oauth2:
      type: oauth2
      flows:
        authorizationCode:
          authorizationUrl: https://app.hubspot.com/oauth/authorize
          tokenUrl: https://api.hubapi.com/oauth/v1/token
          scopes:
            crm.extensions_calling_transcripts.read: ''
            crm.extensions_calling_transcripts.write: ''
            crm.objects.contacts.highly_sensitive.write.v2: ''
            crm.objects.contacts.sensitive.read.v2: ''
            crm.objects.contacts.sensitive.write.v2: ''
            crm.objects.contacts.write: ''
            crm.schemas.contacts.write: ''
            developers-read: ''
            developers-write: ''

````