Feedback Submissions

Access and test APIs in beta. 

Please note: This API is currently under development and is subject to change based on testing and feedback. By using these endpoints you agree to adhere to our Developer Developer Beta Terms of Use. You also acknowledge and understand the risk associated with testing an unstable API. 
 

This API is currently in beta. 

Note: The Feedback Submissions endpoint is currently read-only. 

In HubSpot, feedback submissions are an object which stores information submitted to a feedback survey. This includes Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES) and Custom Surveys.

Learn more about object properties, associations, relationships, and more in our Understanding the CRM Objects guide. For a more detailed look at HubSpot record types, you can use our Guide to Records.

Sample use case: The feedback submission endpoints can be used to see all survey responses for a specific NPS survey to see how your customers feel about your business. 

Note: These endpoints are read only and Feedback submissions cannot be submitted or edited through these endpoints. 

Feedback Submission properties

Feedback submission properties can only be created through the feedback surveys app and cannot be edited after creation. These cannot be created or edited through any endpoints. 

Checking for updates (recommended)

To allow for new functionality, HubSpot will occasionally update existing default properties, and users may also change their custom properties from time to time. If your integration works with feedback submission, it's recommended that you use the object properties endpoints to periodically check for updates.

Associations between Feedback Submissions and other objects

Feedback submissions can be associated with Contact and Ticket records.

For visual representation of how objects relate to one another in HubSpot, check out the Object Relationships section on the "Understanding the CRM" page.