Measuring app performance

You can view performance metrics for any app listed in the App Marketplace in your developer account.

Review your app's analytics

  • In your app developer account, navigate to App Marketplace > Listings. This will bring you to a dashboard with all your account's app listings. 
  • Click an app

Marketplace analytics

In the Installs section, review detailed metrics on your app's performance. To analyze data over a specific period, click the Frequency dropdown menu at the top of the page and select a time frame. You can analyze the following data:

  • App installs
  • App uninstalls
  • App installs vs uninstalls
  • Free vs Paid installs
  • Free vs Paid uninstalls
  • Install by country
  • Installs by Hub
  • App uninstall feedback
    • Click Download survey responses to download all the responses to the app uninstall feedback survey sent to customers when they uninstall your app.
installs-analytics

In the Listing analytics section, review metrics for the app's listing page.  To analyze data over a specific period, click the Frequency dropdown menu at the top of the page and select a time frame. You can analyze the following data:

  • Pageviews
  • Pageview Source
  • CTA usage
  • Free vs Paid Pageviews
  • Pageviews by Country
  • Pageviews by Hub
listing-analytics

Ratings and reviews

Click Ratings & Reviews to view all the customer reviews customers have submitted for your app. You can filter the reviews by the number of stars given, the customer's industry, and the customer's company size. 

To reply to a review:

  • Click Reply on a review. 
  • In the pop-up box, enter your reply to the customer, then click Send. This reply will be publicly visible on your app listing. 

To edit notifications for reviews received:

  • Click the Actions dropdown menu and click Edit notifications.  
  • On the Notifications page, search for Marketplace and select Listing New Reviews to get notified when a customer leaves a review. 

To send your review link to a customer:

  • Click the Actions dropdown menu and click Copy review link
  • Email or send this link to your customer for them to leave a review. 

Key Resources

In the Key Resources section, review the following resources:

  • The App Partner Program Benefits guide that lists all the benefits you get as a partner with a listed app on the Hubspot App Marketplace. 
  • A feedback survey that you can fill out to give feedback about the app partner experience. 
  • Your App Partner Manager's contact information. 

Measure engagement with UTM parameters

In addition to the above metrics, you can further measure engagement by including UTM parameters in the URLs on your app listing page. This enables you to view how much traffic is coming to your website from your listing page, using HubSpot, Google Analytics, or other analytics platforms of your choosing. 

It's recommended to add UTM parameters to the following URLs included on your listing page:

  • Supporting content on your App Marketplace listing page, such as your company website, supporting documentation, case study, and privacy policy.
  • The OAuth install URL that customers use when installing the app. 

For example, you could add the following string of UTM parameters to the end of your documentation URL:

?utm_campaign=appmarketplacelisting&utm_medium=referral&utm_source=hubspot

Please note: it's recommended to use UTM parameters that are consistent with other UTM tracking you or your marketing team may be using. Learn more about the basics of UTM parameters and how to create UTM tracking URLs with HubSpot and Google Analytics.

To add UTM parameters to the OAuth install URL:

  • In your app developer account, navigate to Apps.
  • Click the name of the app to edit its details.
  • In the left sidebar, navigate to Basic info.
  • Click the Auth tab.
  • In the Redirect URLs section, update your redirect URL to contain your UTM parameters. This will update the app's install URL after saving, so you'll need to be sure you've updated any user-facing links to use the new URL. 

update-redirect-url

  • Click Save.

Please note: the install button URL field has a limit of 250 characters. If your UTM parameters result in exceeding that limit, you may need to use a url shortener, such as Bitly

To add UTM parameters to the app's supporting content:

  • In your app developer account, navigate to App Marketplace Listings.
  • In the Marketplace Listings table, click the name of the app.
  • On the Listing info tab, update the URL in the Install button URL field with your UTM parameters.
    install-button-url
  • Click the Support info tab.
  • In the Contact infoSupport resources, and Terms of Service and Privacy Policy, sections, update the URLs with your UTM parameters.
    support-resources-section
  • Once you've updated your URLs, click Submit for review in the top right corner.

Once reviewed and approved, the URLs on your app's listing page will be updated with your UTM parameters. You can then use analytics tools, such as HubSpot or Google Analytics, to view traffic coming from your URLs as categorized by your UTM parameters.

Please note: because your app listing can be found through Google and other search engines, it's also important to ensure your listing is SEO-friendly. One recommended strategy to improve your SEO is through backlinks. Whether you're writing website content, sending out email newsletters, or drafting social media messages, consider adding links to your listing page, along with relevant information about your integration. You can further expand your reach through strategies like guest blogging to improve SEO authority.

Learn more about creative ways to earn backlinks, and check out HubSpot Academy's free lesson on link building.


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