Valid testing credentials must be provided to list or certify your app on the HubSpot App Marketplace. This is necessary for the HubSpot Product team to verify listing and certification requirements, and also recommend areas for improvement.
Review the following questions to find the appropriate instructions for providing testing credentials to the HubSpot Product team:
- Does your app with HubSpot require an account for a platform/application/service other than HubSpot?
- If yes, (i.e. at least one other account is required), proceed to question 2.
- If no, follow the steps listed here.
- Are you able to give HubSpot Product team members access to all platforms/applications/services required to use your app?
If your app does not require a separate platform/application/service account:
- In the first line, enter “No testing credentials are required to test this app.”
- Describe the steps to install the app, configure app settings, and perform common actions with the app. If these instructions are publicly documented, you may hyperlink to the relevant documentation.
If your app requires a separate platform/application/service account and you are able to provide the HubSpot Product team with access:
- In the first line, list all platforms/applications/services required to fully use your app/integration.
- For each required platform/application/service that you are able to give access to:
- Invite marketplace-tester@hubspot.com to all new or existing accounts. Ensure that these accounts have all features and permissions required to fully use your app with HubSpot.
- Include “Invite sent to marketplace-tester@hubspot.com” next to the platform you’ve added that user to. Do not ask the HubSpot Product team to create new accounts or sign up for free trials.
- Describe the steps to install the app, configure app settings, and perform common actions with the app. If these instructions are publicly documented, you may hyperlink to the relevant documentation.
If your app requires a separate platform/application/service account and you are not able to provide the HubSpot Product team with access:
- In the first line, list all platforms/applications/services required to fully use your app/integration.
- For each required platform/application/service that you are able to give access to:
- Invite marketplace-tester@hubspot.com to all new or existing accounts. Ensure that these accounts have all features and permissions required to fully use your app with HubSpot.
- Include “Invite sent to marketplace-tester@hubspot.com” next to the platform you’ve added that user to. Do not ask the HubSpot Product team to create new accounts or sign up for free trials.
- For each platform/application/service that you are not able to give access to:
- Include an explanation on why you're unable to give the HubSpot Product team access.
- Describe the steps to install the app, configure app settings, and perform common actions with the app. If these instructions are publicly documented, you may hyperlink to the relevant documentation.
- Record a demo video that shows the app/integration performing actions with all required platforms, applications, or services. The demo video must meet the requirements listed here (even if you are not applying for app certification).
