Calling extensions is now available in Developer Preview

February 4, 2020

What's happening?

Today we're releasing the new calling extensions feature to our developer preview program.

Calling extensions allows users to make calls through your calling service while working with their contacts in HubSpot. After connecting your app, users will have the option to use your service as their calling provider when using the call button. This feature also makes it easy to log the details of the call using our Engagements API, so calls made through your system can still be measured using HubSpot's built in sales reporting.

This new feature consists of three main components:

  • The Calling Extensions SDK, a JavaScript SDK that enables communication between your app and HubSpot.
  • The calling iframe, which displays your app to HubSpot users.
  • The Settings API, which is used to set up the calling settings for your app. Each HubSpot account that connects your app will use these settings.

What's changing?

This feature is a brand new release that expands on the existing calling functionality built into the HubSpot CRM. Please note that this API is part of our developer preview program, and should be considered as a non-stable release that will be subject to bugs and breaking changes while under development. Please take this into account as you build against a release. For updates on the status of the developer preview, please subscribe to our changelog.

When is this happening?

This feature is currently live and available to all paid HubSpot accounts.

You can find more details in the documentation for the calling extensions feature and the Settings API. The Calling Extensions SDK is available in this git repository, along with its documentation.

Please let us know if you have any questions by joining the discussion in our community.