New functionality: Programmable actions for bots

What's happening?

We've added two new actions to bots that will allow developers to have direct control over bot responses: webhooks and snippets. Webhook actions will send data related of the current chat session to an external system, while snippets will let you run JavaScript code inside HubSpot as a step in the bot conversation.

What's changing?

This updates adds two new action options when creating or editing bots. The actions are described in detail on the pages below:

• Working with webhooks
• Running code snippets

When is this happening?

Both of these features are currently live and available as actions for your bots.

Questions? Join the discussion here or https://help.hubspot.com/